YouBroadband downtime report

I have been using YouBroadBand internet service for more than a year. The internet service is good(not best though). I have opted for Dual Speed(12Mbps/1Mbps) 1 Mbps Unlimited plan. This post is a reference to myself – see monthly downtime and to others – who are considering to switch to YouBroadBand (Update Aug 28, 2014: Avoid YBB).

I had noted down in my mobile since mid-Dec 2012 and sharing the dates if the service is offline for more than an hour in a day.

2012 
December 25 

2013
January, 2013 – 08, 11, 18, 26

February, 2013 – 01, 13

March, 2013 – 09,16, 19, 20,22,23

April, 2013 – 16, 22

May, 2013 – 14, 18

July, 2013 – 14 (for 8 hours)

August, 2013 – 10(for 6 hours) , 23 (for 6 hours), 28 (for more 4 hours)

September, 2013 – 18(6+ hours), 22(6+ hours), 24 (12+ hours – reason: high flood alert in Surat)

October, 2013 – 2 to 4 (20+ hours everyday), 17 to 23(4+ hours every day), 24(1 hour)

November, 2013 – 8 (whole day)

December, 2013 – 10 (6+ hours),

January, 2014 – 2 (6+ hours), 20 (8+ hours), 22 & 23 ( whole day )

February, 2014 – 18 (2 hours)

March, 2014 – 7 (10+ hours), 16 (4 hours), 26 (2 hours), 28 (9+ hours),

April, 2014 – 12 to 14(47 hours), 16(6+ hours), 18 (15+ hours), 28 & 29(32+ hours)

May 2014 – 16 (5+ hours),  23(6+ hours), 24(1+ hour)

June, 2014 – 5 (6+ hours), 6(2+ hours), 8(2+ hours), 11(7+ hours), 21 (whole day),  28 (6+ hours), 30 (8 hours)

July 2014 – 1(24 hours), 2(11+ hours – that’s total of 43 hours of no internet continuously) , 3(10+ hours), 4(6+ hours)

August 2014 –  7 & 8 (18+ hours), 9(3+ hours), 14(5+ hours), 26(8+ hours), 28(8+ hours)

September 2014 – 1 (1+ hours), 2(2+ hours), 4(2+ hours), 7 (8+ hours), 15 (6+ hours) 22(1+ hours), 29(13 hours)

(will be updated every month)

Service area – Mogappair, Chennai.

The most irritating thing about the customer care is -“Sorry for the inconvenience. There is fiber cut in your area and it takes 6+ hours” every time and I’m sick of hearing it.

The ONLY reason I’m staying with YOU Broadband is they have 1 Mbps without Fair Usage Policy at low price (Rs. 800/month) .

If you are facing the similar issue or prefer an alternate high-speed reliable internet connection, please comment below.

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